FAQs

• Love Sweet Things Bakery is not responsible for damaged cakes after it leaves our posession.
• NO CASH REFUNDS WILL BE GRANTED.  
• If you are not satisfied with our cake, notify us within 24 hours and we will work with you to rectify the problem/concern. 
  • No refunds for secured deposits. However, we can apply your deposit to another date if the original schedule date is NOT within 7 days at the time of notice.

• All Love Sweet Things baked goods should be store in temperatures below 75 degrees. 
• Cakes should be placed in an already cooled vehicle when picking up. Do not leave cupcakes or other desserts in warm cars. It will melt. 
• Cakes set outdoors risk the chance of melting or condensation. Don't risk it. 

• We do offer cupcakes on a daily basis and can be sampled as part of the taste testing. Please schedule this time in advance.

• At least 2 weeks is required for custom cakes and sugar cookies; however, we recommend placing your order just as soon as your date has been determined as we book fast. 
• At least 2 days for gourmet cakes and cupcakes.

• Custom Cakes – Custom cakes should be ordered as soon as you have your event date. You can call or swing by the bakery to place your order. A 30% NON-REFUNDABLE deposit is required to secure the date. If you are “penciled” on our calendar without a deposit, then we reserve the right to replace your order with another customer’s secured deposit order. Outstanding balances must be paid the week of your event. 
• Gourmet cakes – Can be order up to two days in advance by calling or swinging by. Or you can order online for local delivery or in store pickup.

     We offer two types of cakes:

• Party Cakes – these cakes have all the bells and whistles! Some are cool, cute and others are chic and sophisticated. Customized details include handmade decorated elements such as bows, tiaras, cars, scrolls, pearls etc. The base price for custom cakes start at 3.50 per slice for buttercream cakes and 4.50 per slice for fondant cakes. Customized decorations, fondant elements etc. are cost added in addition to the base price and will determine the final price of your cake.
• Gourmet Cakes – Any cupcake flavor we offer can be made in the form of a cake in selected sizes. We refer to these cakes as gourmet cakes. They are available at a set price based on size and flavor. Gourmet cakes cannot be customized.

• We accept credit cards, cash or check for payments made in advance. Please make checks payable to Love Sweet Things Bakery (applicable for advance deposits only).

• Event date changes at least 2 weeks prior to the event can be changed based on our calendar availability. We cannot change the date within 7 days of the original event date. Deposits are non-refundable; however it can be applied to your new date as long as the original scheduled date is not less than 7 days from the notice.

• Please contact Love Sweet Things at least two week in advance for cancellations. Deposits are non-refundable if cancelled within two weeks of the event; however, we can apply your deposit to another event date.

• Please be sure to provide initial preferred pick-up time. We promise to have your cake ready by your specified pickup time. You can pick up your cake any time between your specified time and end business day. NOTE: If you still have not picked up your cake by end of closing hour, you MUST call if you want us to wait for your arrival. There will be a $15 late charge after the first 15 minutes and for every hour thereafter. To save this late fee, you can pick up your cake the following business day.

• Equipment must be returned within 2 days after your event to receive your deposit back. Please contact Love Sweet Things to make arrangements to return rented equipment.

• We can definitely ship our scrumptious cookies and some chocolate products; however, we do not ship cakes or chocolate covered strawberries at this time.
• Orders placed online will be shipped within 3 business days.